Mass Customization (eBook pdf)
An Enterprise-Wide Business Strategy
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Manufacturers with highly-configurable products face daunting challenges to create the flexibility, transparency, and customer experience that delights customers without undermining profits. If a company continually experiences the pain of not being able to seamlessly connect the customer to the enterprise and efficiently drive order demand across the enterprise, the business is not set up properly. There is a misalignment between the company’s infrastructure and the actual business requirements. This book explains how to bring a company into alignment.
While much has been written about mass customization as a high-level strategy, much less has been offered about implementing mass customization as a business strategy. Manufacturers that thrive in the 21st century will treat customers as “insiders.” Under mass customization, a customer is an “insider.” The customer can select from an array of choices to purchase products that match their individualized needs.